Kotozna, Inc.
Kotozna Inc. will launch its multilingual generative AI digital concierge, “Kotozna ConcierGAI,” along with a new avatar function, starting Tuesday, September 24, 2024. “Kotozna ConcierGAI” is a rebranded and enhanced version of the multilingual digital concierge service previously known as “Kotozna laMondo.” In addition to accurately conveying and responding to company-specific information, its standout feature is the integration of voice input/output and avatar capabilities, enabling versatile, high-level customer service across various scenarios. Kotozna remains committed to developing cutting-edge technology utilizing generative AI to deliver personalized customer service and business support.
●Introducing the Avatar Function of “Kotozna ConcierGAI”: A Digital Concierge with Voice Input and Output
Kotozna is launching “Kotozna ConcierGAI,” a multilingual digital concierge featuring an avatar function that enables voice-based conversations, starting today. Pricing begins at 100,000 yen per month.
▽Features of the “Kotozna ConcierGAI” avatar function
① Customizable for Various Uses and Purposes:
The avatar can be tailored to reflect different personalities, matching your company’s brand identity and the conversation context. It can deliver accurate responses to company-specific questions using a unique, customizable voice.
② Advanced Voice Input/Output Function:
With its advanced voice technology, the avatar enables fast, natural conversations, providing seamless and instant communication as if speaking to a real person.
③ Omnichannel Compatibility:
The avatar is designed to work across both online and offline channels, from digital signage to mobile devices, ensuring a consistent experience wherever it is used.
▽ Examples of Expected Uses for the Kotozna ConcierGAI Avatar Function:
① Signage Information Boards in Commercial Facilities:
Since no keyboard input is required, the avatar can provide multilingual information on signage boards at commercial, leisure, and transportation facilities, making it easy for visitors to navigate.
② Corporate Brand Sites Using Unique Characters (e.g., Yurukyara):
Dynamic visuals can be integrated into corporate homepages and customer contact points, helping to strengthen brand identity and establish a cohesive corporate image.
③ Online Customer Support:
By offering 24/7 multilingual customer support through the avatar, which interacts just like a human, companies can deliver advanced customer service and enhance their corporate image.
● Implementation Goal:
The goal for the first year of the Kotozna ConcierGAI avatar function is to achieve 100 implementations by December 2025. While continuing to focus on tourism and accommodation, where we have a strong presence, we also aim to expand into other industries, including in-house training and recruitment for sectors like nursing care and logistics.
●Comment from Goto Genri, CEO of Kotozna Inc.
Kotozna has previously provided ‘Kotozna In-room,’ a multilingual communication tool for accommodation facilities, and ‘Kotozna laMondo,’ a chat tool that breaks language barriers for businesses globally. In recent years, we’ve focused on implementing generative AI technology, developed our own prompt engineering, and created a multilingual concierge service that balances accuracy, speed, and naturalness. With this product launch, we aim to enhance the convenience of generative AI services and accelerate their societal adoption.
Going forward, inbound services will require more than just text information on guideboards and pamphlets; there will be a need for enhanced multilingual communication, such as at information centers. However, full-time multilingual staff support remains a very costly expense.
The Kotozna ConcierGAI avatar function is expected to be in high demand in large commercial facilities, tourist information centers, accommodation facilities, and other locations in Japan, where the number of foreign visitors is expected to continue increasing, due to events such as the Osaka Expo. Kotozna will continue developing innovative technologies that utilize generative AI to provide attentive customer service in the hospitality and business support fields.
▽Profile of Kotozna Inc. CEO Genri Goto
After starting his career at Accenture, Genri Goto founded Healthy Net Inc. (later Kenko.com Inc.) in 1994. He served as CEO for 20 years and led the company to its listing on the Tokyo Stock Exchange Mothers in 2004. In October 2016, he founded Jaqool Inc. (now Kotozna Inc.) and became its CEO. He graduated from the Department of Basic Sciences at the College of Arts and Sciences, University of Tokyo, and completed the Department of Public Management at the Lee Kuan Yew Graduate School of Public Policy, National University of Singapore.
●Product Overview
Name: Kotozna ConcierGAI
Price: From 100,000 yen/month
Inquiries/How to apply:
If you would like to inquire about Kotozna ConcierGAI, please contact us via the following page: https://kotozna.zendesk.com/hc/ja/requests/new?ticket_form_id=19036398517145
●Scheduled to be exhibited at the JTB booth at CEATEC 2024, held from October 15th to 18th
A demo of the Kotozna ConcierGAI avatar function will also be shown at the JTB booth at CEATEC 2024, a comprehensive digital innovation exhibition.
Dates: October 15th (Tue) – 18th (Fri), 2024
Venue: Makuhari Messe (2-1 Nakase, Mihama-ku, Chiba-shi, Chiba Prefecture) Booth number: 3H094
●About Kotozna Inc.
Official website: https://kotozna.com/about
Representative: CEO Goto Genri
Established: October 2016
Capital: 212,499,840 yen (capital surplus 1,094,668,880 yen) (as of August 31, 2024)
Head office location: MetLife Motoakasaka West 1F, 1-7-20 Motoakasaka, Minato-ku, Tokyo
Business: Providing services related to multilingual communication tools
Company website: https://kotozna.com
October 2016: Founded
September 2018: Developed the multilingual chat tool “Kotozna Chat”.
June 2019: Certified as a member of J-Startup (Note 3), a Japanese startup development support program promoted by the Ministry of Economy, Trade and Industry.
February 2020: Entered into a business and capital alliance with JTB.
October 2020: Launched domestic sales of “Kotozna In-room” (https://kotozna.com/in-room ), a multilingual communication tool for accommodation facilities, in collaboration with JTB. Accelerated expansion after being recognized as effective for digital transformation and social distancing amid a slump in inbound tourism.
March 2021: Selected as a participant in the fourth batch of the Singapore Tourism Accelerator.
August 2021: Selected for the Agency for Cultural Affairs’ Multilingual Explanation Development Project, and registered more than 100 cultural properties in 27 regions on the “Japanese Cultural Properties Portal Site” from 2018 to 2021.
December 2021: Demonstration testing of “Kotozna Live Chat (now laMondo)” begins as part of the Singapore Tourism Board’s program.
May 2022: Kotozna Singapore Pte. Ltd. is established.
September 2022: Sales of “Kotozna laMondo” (https://kotozna.com/conciergai ) begin.
June 2023: Launch of Kotozna ConcierGPT (currently integrated into Kotozna laMondo)
https://kotozna.com/news/pr_20230621/ )
January 2024: Kotozna In-room introduced in 47,000 rooms
January 2024: Formed capital and business alliance with Virtualex Holdings Inc. to support the use of generative AI in call center operations
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[Contact for media inquiries]
Kotozna PR Office: Hoshi and Takebe
mail: kotoznapress@power-d.tokyo
mobile: 090-1631-8467
