For comfortable guests' stays and high-touch customer service.

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As of June 2022, it has been introduced in over 200 facilities around Japan.

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Kotozna In-room provides multilingual interactive solutions that can increase sales by boosting customer satisfaction and reducing costs.

As of October 2022, it has been introduced in over 250 facilities around Japan.

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  • Respond like native speakers with highly accurate, automated machine translation in over 109 languages

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  • Reduce general inquiries with a multilingual information service

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  • Increase repeat customers by providing comfortable stays uninhibited by language barriers

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  • Attract new guests by providing multilingual support

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  • Digitalization & visualization of customer behavior

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  • No initial investment required

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Customer Voices

As of October 2022, it is being used by over 250 customers in Japan.

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  • Ogoto Onsen Yumotokan

    Information digitalization enables high touch customer service through more efficient use of time

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  • Gero Onsen Suimeikan

    Reliable digital concierge that handles a wide range of functions, from multilingual guidance to surveys

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  • Ala MAHAINA CONDO HOTEL

    KIR contributes to both shortening check-in time and reducing inquiries requiring manual support by providing a variety of information

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Customers

It has been introduced in over 250 facilities.

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Click here for further information and consultation
about the introduction of the system

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