Our guests, who are mainly tourists, require a variety of information not only about our facility, but also about restaurants, shops, drug stores, sightseeing spots nearby, etc. Being able to check all of this information and more from your own smartphone seems to lead to an increase in our customers' satisfaction during their stay.
In addition, we have started providing the congestion status of our facilities within KIR along with our original monitor displays, allowing our guests to access this information at any time and improve their comfort.
Furthermore, the survey function provides a digitalized way for us to collect questionnaires from our guests (along with our original paper-based surveys). This increases the overall collection rate and in the future we plan on mainly using this function for survey collection.
Requests for room service and rental equipment have also increased due to the KIR chat function.
Above all, we are delighted with the fact that we can manage inquiries, questionnaires and information in one service.