Initially, when considering KIR, we believed guests would be reluctant to use their own smartphones. However, it proved to be very effective as more than 80% of our guests use KIR when they visit.
Previously, we provided facility information and hotel precaustions verbally at check-in, which would take time to explain. Now, we ask guests to check the 2D barcode in their room to access KIR and view all the information, which greatly shortened check-in time and total inquiries.
In addition, we can update our information in KIR easily so that our guests can get the latest information anytime, eliminating the need to visit each room and replace paper-based documents. It is very helpful and environmentally friendly service.