Kotozna, Inc.
Kotozna Inc. is excited to announce the launch of its multilingual generative AI digital concierge, “Kotozna ConcierGAI,” on Ibaraki Prefecture’s tourism information site, “Tourism Ibaraki,” starting October 2024.
“Tourism Ibaraki” serves as a hub for showcasing Ibaraki Prefecture’s rich tourism resources to audiences both within and outside the prefecture, offering multilingual information about attractions and events. As part of this initiative, we developed a chatbot featuring Ibaraki Prefecture’s official VTuber, “Ibaraki Hiyori,” to provide multilingual support for visitor inquiries.
●Digital concierge “Kotozna ConcierGAI” introduced on “Tourism Ibaraki”The tourism information site “Tourism Ibaraki,” operated by Ibaraki Prefecture, aims to showcase the region’s rich tourism resources, enhance its image, and attract visitors from both within and outside the prefecture. To further these goals, the site has embraced multilingual capabilities and interactive features to better engage its audience.
As part of a content production initiative supported by the 2024 Flower-Filled Sightseeing Support Project, Kotozna Inc. developed a chatbot featuring Ibaraki Prefecture’s official VTuber, “Ibaraki Hiyori.” This innovative chatbot, powered by “Kotozna ConcierGAI,” leverages advanced AI technology to provide multilingual support. By combining Ibaraki Hiyori’s engaging visual persona with generative AI, the chatbot offers an interactive and accessible way to answer visitor inquiries in multiple languages.
▽ “Ibaraki Tourism” website
ibarakiguide.jp
● About the digital concierge “Kotozna ConcierGAI”
The digital concierge “Kotozna ConcierGAI” is a new service that implements voice input/output and avatar functions in the multilingual digital concierge that has been provided as “Kotozna laMondo” until now. Its greatest feature is that it can accurately convey and answer company-specific information.
▽ Main features
① Customizable for Various Uses and Purposes
Kotozna ConcierGAI can be tailored to suit different needs and contexts. It allows the creation of unique personalities aligned with a company’s brand identity and conversation tone. This ensures precise and accurate responses to company-specific inquiries, delivered in a distinctive voice.
② Advanced Voice Input/Output Functionality
Designed for instant responses, Kotozna ConcierGAI enables smooth, fast, and natural communication. Its human-like interaction capabilities ensure an intuitive and engaging user experience.
③ Omnichannel CompatibilityThe solution is adaptable for both online and offline environments. It seamlessly integrates with a range of devices, from digital signage and kiosks to mobile devices, ensuring accessibility across various platforms.
▽ Examples of Anticipated Uses for the Kotozna ConcierGAI Avatar Function
① Signage Guide Boards in Commercial and Transportation Facilities
Kotozna ConcierGAI eliminates the need for keyboard input, enabling multilingual guidance on signage boards. This makes it an ideal solution for commercial spaces and transportation hubs, providing seamless navigation for visitors.
② Corporate Brand Sites Featuring Unique Characters
By integrating engaging characters, such as mascots or yurukyara, into corporate websites, businesses can enhance customer touchpoints with dynamic visuals. This not only strengthens the brand image but also reinforces a cohesive and memorable corporate identity.
③ Online Customer Support Portals
A multilingual digital concierge powered by Kotozna ConcierGAI can provide 24/7 customer support with human-like interaction. This elevates customer service while projecting an advanced and innovative corporate image.
● About Kotozna Inc.
Official website
Representative: CEO Goto Genri
Established: October 2016
Capital: 212,499,840 yen (capital surplus 1,094,668,880 yen) (as of August 31, 2024)
Headquarters: 1F MetLife Motoakasaka West, 1-7-20 Motoakasaka, Minato-ku, Tokyo
Business: Providing services related to multilingual communication tools
Company website
October 2016: Founded
September 2018: Developed multilingual chat tool “Kotozna Chat”.
June 2019: Certified as a startup support program in Japan, J-Startup (Note 3), promoted by the Ministry of Economy, Trade and Industry.
February 2020: Business and capital alliance with JTB.
October 2020: Started sales of “Kotozna In-room” (Kotozna In-room), a multilingual communication tool for accommodation facilities, in Japan with JTB. Amid a slump in inbound tourism, the tool was recognized as effective for digital transformation and social distancing, accelerating its deployment.
March 2021: Selected as a fourth-term participant in the Singapore Tourism Accelerator.
August 2021: Selected for the Agency for Cultural Affairs’ Multilingual Explanation Development Project, and from 2018 to 2021, a total of more than 100 cultural properties in 27 regions were registered on the “Japanese Cultural Properties Portal Site.”
December 2021: Started demonstration testing of “Kotozna Live Chat (now laMondo)” as part of the Singapore Tourism Board’s program.
May 2022: Established Kotozna Singapore Pte. Ltd.
September 2022: Sales of “Kotozna ConcierGAI” (Kotozna ConcierGAI begin.
June 2023: “Kotozna ConcierGPT” (now integrated into “Kotozna ConcierGAI”) begins
Article)
January 2024: Kotozna In-room introduced in 47,000 rooms
January 2024: Capital and business alliance with Virtualex Holdings Inc. to support the use of generative AI in call center operations
—
[Contact for media inquiries]
Kotozna PR Office: Hoshi and Takebe
mail: kotoznapress@power-d.tokyo
mobile: 090-1631-8467
