Effectiveness
By scanning the 2D barcode installed in the guests room, we can provide a wealth of information about the hotel and its surroundings. We have received feedback from customers who have used the service, saying they appreciate that they can find the information they need on their smartphones without having to make inquiries by extension.
In KIR, we post emergency information, and ask guests to scan the 2D barcode and check the information when they enter the room. Thanks to these efforts, we were able to achieve a high utilization rate of KIR. In addition, by reading customer usage status from the data dashboard, we can understand what customers are interested in, which can be used for building marketing plans. If there are any improvements needed, they are taken care of flexibly by the KIR support team, which is very helpful.
