Trip’ n Scan Privacy and Cookies Policy

This is the privacy and cookies policy for the website and the Trip’ n Scan application. For the purposes of this privacy policy, the application shall be referred to as the "App". The App is operated by Kotozna, Inc. (Hereinafter referred to as “Kotozna”, “our”, “us” or “we”). For the purposes of the Personal Information Protection Act of Japan, we are the data controller.

By using the App, you consent to the collection, use and disclosure of information in accordance with this privacy policy.

We reserve the right to change this privacy policy from time to time by changing it on the App. By using the App, you agree to be bound by the version of the privacy policy displayed on the date upon which you use the App. This privacy policy was last updated on December 13th, 2016.

Information we may collect from you

We may collect and process the following information about you:

• the App is a personalised travel assistant with translation features and for it to operate effectively it needs to track and store your location, movement and other app usages;

• your preferences, (such as Preferred Language, Saved Locations, Favourites and other travel preferences, but only when you choose to provide us with these) which helps us provide you with more tailored services;

• personal information (such as your age, email address, nationality) that you provide in the App, including if you register as a user of the App, subscribe to any service, upload or submit any material via the App or request any information;

• in connection with any account sign-in facility we may introduce, your log-in details;

• communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the App or its content;

• information from surveys that we may, from time to time, run on the App for research purposes, if you choose to respond to them.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.   

We may offer users the ability to register their own personal account with us, so that their preferences and data can be accessed from different devices and where an existing device is lost or stolen.   Where you open an account, data collected in relation to you and your use of the App will be linked on our systems with that account. 

We work hard to improve the App and add functionality which we think will make it more fun and more useful for our users.  New functionality may involve similar or incidental uses of your data to those set out above.  

We also, without you having to do anything, will collect the following information:

• details of your visits to the App, the searches you make, the resources you access and any data you download; this may also be tracked and analysed by third parties providing us with analytics services which help us understand how users use the App so we can improve it;

• your IP address and unique identifier we assign to your mobile device and the instance of your application.

Uses made of your information

We will use the information we collect to:

• build a profile of your preferences so we can personalise the App and provide you the relevant information which could include online ads or other forms of marketing;

• recommend options which match your stated preferences and previous use of the App;

• administer your account with us;

• respond to your emails to discuss your use of the App and answer any support queries you may have;

• identify issues with the operation of the App, and provide crash reports in order to find resolution for performance issues;

• improve the design, functionality and/or content of the pages of the App and customise them for users;

• carry out research on our users' choices;

• share with social networking sites and third party partner at your request (when this functionality is enabled); and

• disclose to lawful authorities when required to do so by law or where appropriate in our opinion as a responsible company to respond to their request.

Your location data

We are a personalised travel App, and to provide our service we need to process your location. If enabled, this happens each time you open up the App. The types of location data that we collect and store are your latitude, longitude, time of travel and compass related data.

We will retain all these kinds of location and location-related data unless and until you ask us to delete it, which you can do by contacting us. If you delete your location data, you agree that Kotozna can keep your location data in aggregated and anonymised form and share it with selected third parties.

You can also choose not to allow us to process your location data at the time you connect to the App, or any time after that either by changing the settings on your mobile device. Please note that if you choose not to allow us to process your location data, we will not be able to provide you with the full benefit of the App.


We place great importance on the security of all personally identifiable information associated with our users. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it. You should bear in mind that submission of information over the internet and mobile networks is never entirely secure. We cannot guarantee the security of information you submit via the App whilst it is in transit over the internet or mobile networks and any such submission is at your own risk.

Storage of your information

Information that you submit via the App is sent to and stored on secure servers located in Japan. Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above, which may be situated outside Japan (for instance in the United States) and may be processed by staff operating outside Japan. By submitting information via the App, you agree to this storing, processing and/or transfer.

Your rights

We take steps pursuant to laws in Japan to ensure that your privacy is protected.

Additional information

When you visit the App, we may automatically collect additional information about you, such as the type of phone or operating system you use and, if you came to the website, the type of internet browser you use and the website from which you have come to the site. Also, depending on whether you access the App on your personal computer or via your mobile device, we will collect your IP address (the unique address which identifies your home computer on the internet) or the installation of the App on your smartphone which are automatically recognised by our servers. You cannot be identified solely from this information and it is only used to assist us in providing an effective service on the App and to collect broad demographic information for aggregate use.

The App uses cookies to store certain information. Cookies are pieces of information that a website or app transfers to your hard drive or mobile device to store and sometimes track information about you. Although they do identify a user's device, cookies do not personally identify users.

Information sharing

We may disclose aggregate statistics about users of the App, and anonymised data on your location, movement and choices to selected third parties for research analysis, product development and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the App, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to the entity or entities running the Kotozna business (or relevant part of it) or third party buyer.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the App or enforce the terms under which you transact with us or enforce the rights, property or personal safety of any person.

Public forums

The App may, from time to time, make public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.

External links

The App may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

Under 13 year olds

We do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through the App. We encourage parents and legal guardians to monitor their children’s internet use and to help enforce our privacy policy by instructing their children never to provide personal information on our website without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us as specified below, and we will work to delete that information from our databases.


We may send you information we think you may find useful or which you have requested from us by push notification and/or by email (if provided), and we or the operating system will always give you the option to opt-out of receiving further notifications or emails.

Cookies Policy

When you interact with the App, we try to make that experience simple and meaningful. When you visit our App our server sends a cookie to your computer or mobile device (depending on how you access the site or App). Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your App. These are known as "session cookies". Other cookies are used to remember you when you return to the App and will last for longer. These are known as "persistent cookies".

We use cookies to:

• remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get; customise elements of the promotional layout and/or content of the pages of the site; and

• collect statistical information about how you use the site so that we can improve the site and learn which parts of the website are most popular to visitors.

Some of the cookies used by our App are set by us, and some are set by third parties who are delivering services on our behalf. For example, we use Google Analytics to track what users do on the App so we can improve the design and functionality.

Most browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on the site you may not be able to take full advantage of the App if you do so.

Further Information

Please also read our Terms of Service, which describes the terms under which you use our services. The Laws of Japan governs our Terms, including Privacy and Cookies Policy. Our Terms are written in Japanese. Any translated version is provided solely for your convenience. To the extent any translated version of our Terms conflicts with the Japanese version, the Japanese version controls.

Contacting us

Please submit any questions, concerns or comments you have about this privacy and cookies policy or any requests concerning your personal data to:

 Kotozna, Inc., Trip’n Scan Privacy Policy, KIZUNA WEST 1F, 1-7-20 Moto-Akasaka,Minato-ku, Tokyo 107-0051,Japan, 106-0044, Japan